News

FOS Awards – Acceptance is now a final resolution of the dispute In February 2014, the Court of Appeal made a ruling in Clark v Focus Asset Management & Tax Solutions Ltd. The effect is far reaching. From now on, a disgruntled customer of a financial institution who is granted an award by the FSO […]

Green and Rowley v Royal Bank of Scotland [2013] EWCA Civ 1197 In October 2013 the Court of Appeal made yet another finding in favour of a bank following a claim by a disgruntled customer for mis-selling. This time the claim focused on the sale of an interest rate swap as a form of hedge […]